Terms & Conditions
Last updated: 17 August 2026United Kingdom
1. Acceptance of terms
By creating an account or using SiteTimePro you agree to these Terms & Conditions and our Privacy Policy. If you do not agree, please do not use the service. You also agree to our Acceptable Use Policy, AI Policy and Cookie Policy, which form part of these terms.
2. Account creation
You must be 18 or older and have the right to enter into these terms to register. You register with an email address and password, or via a supported third-party provider. You agree to provide accurate information and to keep your details current. One person or entity may hold one account; accounts are personal and may not be transferred without our consent.
3. User responsibilities
You are responsible for keeping your login credentials secure and for all activity under your account. You must ensure that any information you enter (including client, supplier and team details) is accurate and that you have the right to use and store it. You are responsible for the accuracy of any quotes, invoices, estimates or orders you produce or send using SiteTimePro.
4. Subscription plans
SiteTimePro offers subscription plans (for example, Basic, Pro and Advanced). Plans and their features are shown in the app and may change over time. Each plan sets out the features and limits that apply for the billing period you select. We may introduce, rename, reprice or retire plans with reasonable notice; changes to your current paid period will not take effect until your next renewal except where required by law.
5. Payments
Paid plans are billed in advance on a recurring basis (monthly or as selected). Fees are shown in the app at the time you subscribe. You authorise us to charge the applicable fees to your payment method through Stripe until you cancel.
6. Stripe billing
Subscription payments are processed by Stripe. Your payment method is stored and charged by Stripe under its own terms; we receive confirmation of your subscription and payment status, not your full card details. If a payment fails, we or Stripe may retry it or suspend access to paid features until payment is resolved.
7. Free trials
We may offer free trials or promotional access from time to time. A free trial gives you access to certain features for a limited period. Unless you choose to subscribe before the trial ends, access to paid features ends when the trial ends. We will not charge you for a trial unless you actively subscribe.
8. Cancellation
You can cancel your subscription at any time from your account settings. Cancellation stops future renewals; you keep access until the end of the current paid period, after which paid features become unavailable. We do not delete your data when you cancel — your account and jobs remain available on any free tier.
9. Refund policy
Subscription fees are generally non-refundable for the current paid period. If you cancel, you will not receive a refund for the unused portion of that period except where required by law. If you believe you have been charged in error, please contact us via the Contact page and we will review your request. Nothing in this policy limits any statutory rights you may have as a consumer.
10. Intellectual property
SiteTimePro, its software, design, branding and documentation are owned by us or our licensors and are protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable licence to use the service for the duration of your account, subject to these terms.
11. User-uploaded content
You retain ownership of the content you upload or create in SiteTimePro (jobs, materials, quotes, invoices, photos, documents and so on). You grant us a limited licence to host, store and process your content solely to provide the service to you and your team. You are responsible for ensuring you have the rights to upload any content and that it does not infringe the rights of others. See our Acceptable Use Policy.
12. AI-generated content
Some features use AI to generate estimates, suggestions, pricing and extracted data automatically. AI output is provided to assist you and may be incomplete or incorrect. You remain responsible for reviewing and verifying any AI-generated content before you rely on it, send it to clients or make purchasing decisions. Full details are in our AI Policy.
13. Quote accuracy disclaimer
Quotes generated or assisted by AI are estimates only and are based on the information available at the time. They do not constitute a binding offer and may not reflect your final costs or the final price agreed with a client. You must review and confirm every quote before issuing it.
14. Material price disclaimer
Material and supplier prices shown in SiteTimePro (including from the Price Checker and supplier lookups) are indicative and can change. Prices may be outdated, region-specific, or exclude trade discounts, delivery or tax. Always confirm the current price with the supplier before ordering or including it in a quote.
15. Limitation of liability
SiteTimePro is provided "as is" and we do not guarantee that the service will be uninterrupted, error-free or that any AI-generated output will be accurate. To the maximum extent permitted by law, our liability for any claim relating to the service is limited to the fees you paid in the 12 months before the claim. We are not liable for indirect, consequential or financial losses, or for loss of profits, data or business opportunities. You are responsible for keeping your own backups of critical business records.
16. Availability of services
We aim to keep SiteTimePro available but do not guarantee 100% uptime. The service may be temporarily unavailable due to maintenance, updates, third-party outages or events outside our control. We are not liable for downtime except where required by law.
17. Maintenance
We may carry out planned or emergency maintenance from time to time. Where practical, we will try to minimise disruption and schedule significant maintenance outside peak hours.
18. Acceptable use
You agree to use SiteTimePro lawfully and respectfully, and to follow our Acceptable Use Policy. You must not misuse the service, attempt to access data you have not been invited to, or share job-join codes outside your team.
19. Team accounts
You can invite team members and assign roles (such as worker or supervisor). As the account holder or job creator, you are responsible for the people you add and for ensuring they use the service in line with these terms. You can remove team members at any time. Workers added to a job cannot see that job's financial information.
20. Job sharing
You can share a job by adding people, giving them a join code, or pre-assigning them by Worker ID. Anyone you add or who joins with a valid code can access that job's shared details according to their role. You are responsible for deciding who can access your jobs and for revoking access when appropriate.
21. Data ownership
You own your data. We do not claim ownership of your jobs, content or business records. We process your data only as needed to provide the service and as described in our Privacy Policy. You can export or delete your data at any time (see our Data Retention & Deletion Policy).
22. Suspension and termination
You can delete your account at any time from Settings. We may suspend or terminate accounts that breach these terms, our Acceptable Use Policy, or applicable law, or that cause harm to the service or other users. On termination, your access ends and your data is handled in line with our Data Retention & Deletion Policy.
23. Changes to the platform
We may update, add or remove features, plans and pricing over time, and may update these terms accordingly. We will give reasonable notice of material changes. Continued use after changes take effect means you accept the updated terms.
24. Statutory rights
Nothing in these terms affects your statutory rights as a consumer under UK law, including rights under the Consumer Rights Act 2015, which cannot be excluded or restricted.
25. Governing law
These terms are governed by the laws of England and Wales. You and we submit to the non-exclusive jurisdiction of the courts of England and Wales.
26. Complaints
If you have a complaint about the service, please contact us via the Contact page. If we cannot resolve your complaint, you may refer it to the Information Commissioner's Office (ICO).